AURA is a digital subscription service provided by The Ivory Company. Access starts immediately after payment, and nothing physical is delivered.
Try before you pay
Every new workspace can use AURA free for 14 days, without payment details, so you can decide whether it suits you before paying.
Cancelling
- You can cancel at any time from Plan & billing → Manage payment in the app, or by e-mailing support@auraexecutiveassistant.com.
- Your plan stays active until the end of the period you have paid for, and you are not charged again.
- After that, your workspace becomes read-only: you can still sign in, read and export your data until you close the account.
When we refund
Because you can try AURA free first, payments are generally not refundable for time already started. We will refund you in full when:
- you were charged twice, or charged after you had cancelled;
- you were charged the wrong amount;
- you ask within 14 days of your first payment for a plan and have not found AURA useful (once per customer);
- AURA was unavailable for a significant part of your billing period because of a fault on our side (we refund the affected part).
Changing to another plan starts the new plan on the day you pay for it, and your previous subscription is stopped so that you are never billed twice for the same time.
How to ask for a refund
E-mail support@auraexecutiveassistant.com or call +233 20 575 2296 with the e-mail address of your account, the date and amount of the payment, and the reason. We reply within 3 business days. Approved refunds are made through Paystack to the card or mobile-money wallet you paid with, normally within 5–10 business days, depending on your bank or network.
Questions
If anything about a charge is unclear, contact us first. We will always try to put it right.