These terms are an agreement between you and The Ivory Company (Ghana), the provider of AURA. They apply to the AURA website, the web application at https://app.auraexecutiveassistant.com and the mobile apps (the “Service”). If you use the Service for an organisation, you accept these terms on its behalf and confirm that you may do so. Please also read our privacy policy.
1. The Service
AURA is an AI-assisted executive assistant. It connects to e-mail and calendar accounts you authorise, prioritises and summarises mail, prepares briefings, tasks and draft replies, and sends messages or changes calendars only after an authorised person approves them.
2. Accounts and workspaces
- You must be at least 18 and give accurate information. You are responsible for activity under your account and for keeping your sign-in secure.
- The owner of a workspace controls who is invited, what each person may access and which mailboxes are connected. The owner is responsible for having the right to connect each mailbox and to give delegates access to it.
- Tell us promptly at support@auraexecutiveassistant.com if you suspect unauthorised use.
3. Your content and your responsibility
- You keep all rights to your e-mail, calendar and other content. You give us permission to process it only to provide the Service to you, as described in the privacy policy.
- AI output can be incomplete or wrong. Summaries, priorities, deadlines and drafts are suggestions: review them before relying on them. You are responsible for messages sent and calendar changes made after you, or someone you authorised, approved them.
- Approval covers the exact text approved. Scheduled messages are checked again before they are sent and pause if the conversation has changed.
4. Acceptable use
You agree not to use the Service to send spam or unlawful, deceptive or harmful messages; to access mailboxes you are not authorised to access; to break or bypass security, limits or access controls; to reverse engineer the Service except as the law allows; or to resell it without our written agreement. We may suspend accounts that break these rules, after notice where reasonable.
5. Plans, trials and payment
- New workspaces may start with a free trial of 14 days. No payment details are needed for the trial.
- Paid plans are billed in advance, monthly or yearly, in US dollars, through Paystack, by card or mobile money. Prices exclude any applicable taxes. Subscriptions renew automatically until cancelled.
- Each plan has limits (such as mailboxes, delegates and a monthly AI allowance) and features described on our pricing page and in the app.
- If a payment fails, the Service keeps working for a grace period of 7 days. After that the workspace becomes read-only until payment is made: you can still sign in, read and export your data.
- You can change plan or cancel at any time from the billing page. A cancelled plan stays active until the end of the period already paid for. Refunds are covered by our refund policy.
- We may change prices with at least 30 days' notice; changes apply from your next billing period.
6. Third-party services
The Service works with services we do not control, including Google, Microsoft, AI providers and Paystack. Your use of those services is governed by their terms. We are not responsible for their availability, but we will tell you if a change affects what AURA can do.
7. Availability and changes
We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error-free. We may improve or change features; if we remove a significant feature you pay for, we will tell you in advance.
8. Ending the agreement
You can stop using the Service and close your account at any time. We may end or suspend your access if you seriously or repeatedly break these terms, if required by law, or if we stop offering the Service, giving notice where we can. When an account is closed, your data is deleted as described in the privacy policy.
9. Our liability
The Service is provided “as is”. To the extent the law allows, The Ivory Company is not liable for indirect or consequential losses, lost profits, or losses caused by content you approved, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
10. Governing law
These terms are governed by the laws of the Republic of Ghana. We will first try to settle any dispute informally; if that fails, the courts of Ghana have jurisdiction, without affecting any mandatory rights you have where you live.
11. Changes to these terms
We will post changes here with a new effective date and tell you before significant changes take effect. Continuing to use the Service after that means you accept the new terms.
12. Contact
The Ivory Company
2 Antelope Street, North Legon, Accra, Ghana (GhanaPost GPS: GM-071-1676)
E-mail: support@auraexecutiveassistant.com
Phone: +233 20 575 2296